THE IMPACT OF GOVERNMENT ACCREDITATION IN THE FIELD OF THE QUALITY OF MEDICAL SERVICES ON THE SATISFACTION OF PATIENTS IN ROMANIA

Abstract

To achieve quality involves the use of standards in all medical and non-medical processes carried out in the medical system. Standards translate quality into operational terms. They set minimum levels of excellence or performance compatibility intervals. In the paper below I presented a brief history of quality management in the world, then a brief history of quality management in health to demonstrate the importance and relevance of implementing quality management in the current health system. The case study presents the interpretation of the data obtained after the evaluation of the medical unit by ANMCS, accreditation system of health units. In this content I presented the number of indicators implemented related to the applied standards and implicitly the number of non-compliant indicators.The results obtained lead to the presentation of the "strengths" of the health unit, also the recommendations are related to the processes that can be improved. The presentation of the results obtained from the application of satisfaction survey to inpatients during 2017 strengthens the belief that the implementation of quality management in a medical unit is not unnecessary work, on the contrary it is appreciated by patients and its continuation is an imperative action to have medical units at standards of excellence.