The role of the service - profit chain inside the interaction between the service supplying company and the client
DOI:
https://doi.org/10.29358/sceco.v0i15.143Keywords:
service, profit, chain, satisfaction, customerAbstract
The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction, capability and productivity.Downloads
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Published
15.12.2010
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How to Cite
Isac, F., Cureteanu, R., & Rusu, S. (2010). The role of the service - profit chain inside the interaction between the service supplying company and the client. Studies and Scientific Researches. Economics Edition, 15. https://doi.org/10.29358/sceco.v0i15.143
