The role of the service - profit chain inside the interaction between the service supplying company and the client
Abstract
The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction, capability and productivity.
Keywords
service; profit; chain; satisfaction; customer
Full Text:
PDFISSN: 2344-1321 (online)