STEFURA, Gabriela. Customer complaining behaviour – its effects on companies’ evolution. Studies and Scientific Researches. Economics Edition, [S. l.], n. 15, 2010. DOI: 10.29358/sceco.v0i15.162. Disponível em: https://sceco.ub.ro/index.php/SCECO/article/view/162.. Acesso em: 6 apr. 2025.